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HAVE SADDLE-WILL TRAVEL, INC.
PRODUCT GUARANTEE & RETURN POLICY 2007
Have Saddle-Will Travel, Inc. makes every effort to provide our customers with quality products. Don West Trail-Lite Saddles and Training-Trail Tack, Saddle Software Systems, and the Storm Riders Clothes Line are all divisions of HS-WT. We guarantee these products against defects in materials and workmanship. We will replace any faulty item if we are notified within fourteen (14) days of the delivery date. However, if upon examination the fault is determined by HS-WT to be the result of normal use, wear and tear, abuse, or accident, repairs or replacement will be made at cost to the owner, including shipping. You must machine wash your items before returning them for repair, per Health Department Standards.
EXCHANGE, CREDIT, OR REFUND If you are not satisfied with your purchase prior to using it, you must notify us within fourteen (14) days of deleviry date to receive an exchange, in house credit, or refund. Refunds will be made within 30 days, on the purchase price only, minus a 10% restocking fee. We do not refund shipping.
AFTER FOURTEEN (14) DAYS of delivery we will not accept any item for exchange, credit, or refund, except those items that are deemed by us to be defective.
BEFORE YOU RETURN AN ITEM, OR AN ORDER: you must first contact our customer service representative at 970-858-3607. You will be asked to provide information concerning the reason for return. You will be given an AUTHORIZATION NUMBER along with instructions for returning the product/item. Before you call, please fill in the information on the enclosed Return Form and have it available for discussion with the customer service representative. You will need to send this form along with the return to ensure proper handling. No returns will be accepted or processed without the authorization number.
ABSOLUTELY NO EXCHANGES, CREDIT, OR REFUNDS will be given on any items and/or orders held over two weeks (14) days, on used merchandise, or on custom orders, including special colors, etc. By purchasing from HS-WT you acknowledge that you accept and agree to abide by these terms. No exceptions! Thank you.
RETURN FORM
Customer Name: ______________________________________________________________________________________________
____________________________________________________________________________________________________________
Item(s) being returned: __________________________________________________________________________________________
____________________________________________________________________________________________________________
Invoice number: ________________________ (Please attach invoice to this form)
Reason for return: (Please be specific)_______________________________________________________________________________
____________________________________________________________________________________________________________
***This policy supersedes all previous published return policies 01/01/05***
REMEMBER —NO RETURNS WILL BE PROCESSED AFTER FOURTEEN DAYS (14), OR ACCEPTED WITHOUT AN AUTHORIZATION NUMBER
SO, PLEASE TAKE THE TIME TO CHECK YOUR MERCHANDISE WHEN YOU RECIEVE IT
If using US Mail: Have Saddle-Will Travel, Inc. P O Box 700, Fruita, CO 81521-0700
If using UPS, Federal Express, Airborne or other Courier: Have Saddle-Will Travel, Inc., 1760 Broadway, Grand Junction, CO 81503-9564
Last Updated: December, 2006
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