How do I return an item?
HAVE SADDLE-WILL TRAVEL, INC.
PRODUCT GUARANTEE & RETURN POLICY 2017
Have Saddle-Will Travel, Inc. makes every effort to provide our customers with quality products.
Don West Training-Trail Saddles & Tack, Saddle Software Systems, and Storm Riders Weather
Beating Outerwear are all divisions of HS-WT. We guarantee our products against defects in
materials and workmanship. We will replace or repair any faulty item if we are notified within
fourteen (14) days of our shipping date. However, if upon examination the fault is determined by
us to be the result of normal use, wear and tear, abuse, or accident, repairs or replacement will be
made at cost to the owner, including all shipping. Used items must be machine washed before
returning them for repair, per Health Department Standards.
EXCHANGE, CREDIT, OR REFUND If you are not satisfied with your purchase, prior to
using it, you must notify us within fourteen (14) days of our shipping date to receive an
exchange, in house credit, or refund. Refunds will be made within 30 days on the purchase
price only. No refunds will be made on shipping. No refunds, credit, or exchange on Don
West Custom Ordered Training-Trail Saddles.
We charge a 10% restocking fee on all items returned for exchange, credit, or refund, except
those items that are deemed by us to be defective at time of purchase. No refunds, credit, or
exchanges will be made on Don West custom made Training-Trail Saddles.
BEFORE YOU RETURN AN ITEM OR AN ORDER you must first contact our customer
service representative at 970-201-9652. You will be asked to provide information
concerning the reason for return. You will be given an AUTHORIZATION NUMBER along
with instructions for returning the product/item. Before you call, please fill in the information
on this Return Form and have it available for discussion with the customer service
representative. You will need to send this form along with the return to ensure proper
handling. No returns will be accepted or processed without the authorization number.
NO EXCHANGES, CREDIT, OR REFUNDS will be given on any items and/or orders if
we have not been notified within fourteen (14) days of our shipping date, on used
merchandise, or on custom made orders, including saddles, special colors, sizes, etc. By
purchasing from HS-WT you acknowledge that you accept and agree to abide by these
terms. Absolutely no exceptions (please)! Thank you.
Customer Name: ________________________________________________________________
Item(s) being returned: ___________________________________________________________
Invoice number: ________________________ (Please attach invoice to this form)
Reason for return: (Please be specific)________________________________________________
Return Authorization Number:
***This policy supersedes all previous published return policies 01/01/2017***
REMEMBER —NO RETURNS WILL BE PROCESSED AFTER FOURTEEN (14) DAYS
OR ACCEPTED WITHOUT AN AUTHORIZATION NUMBER, SO PLEASE
TAKE TIME TO CHECK YOUR MERCHANDISE BEFORE YOU USE IT
If using US Mail: Have Saddle-Will Travel, Inc. P O Box 700, Fruita, CO 81521-0700
If using UPS, Federal Express, or other Courier:
Have Saddle-Will Travel, Inc.,